About Bluebird

We specialise in working with busy lawyers and professionals of growing practices who are looking for transcription and document skills.

We specialise in working with busy lawyers and professionals of growing practices who are looking for transcription and document skills.

As technology and mobility change so does the way in which work is delivered to your clients.

Busy lawyers, professionals and executives now perform tasks that were once carried out by secretaries and PAs. Irrespective of size and model, law firms must be client-focussed and adaptable, developing tailored services to their clients in order to remain competitive. It therefore follows that, as service delivery changes, so must the role of support staff and how a lawyer’s time is most productively spent.

At Bluebird, we understand these changes and what they mean to your organisation, irrespective of its size. We also understand that the legal sector is a dynamic place and will continue to develop.

Outsourcing is not a new concept. Many companies use this additional support for digital dictation and transcription services while others utilise improving speech recognition technology. But typing is only part of the story as a remote PA can perform many of the tasks for which you need a PA’s assistance.

Bluebird PAs can support you and your business, with training that is tailored to the needs of your organisation, creating more meaningful support and effectively extending your team.

Our Team

Jayne Smith

Jayne Smith

Managing Director

Click to read Jayne's bio...

Jayne is an expert in delivering outsourced legal secretarial support with a strong focus on lean processes and efficient cost-effective technology.

Her clients rank amongst the top 100 UK and US law firms delivering bespoke solutions to maintain best value support, improving brand, and enabling exceptional client experience.

With her in-depth knowledge of legal technology applications and business processes, she quickly identifies where improvements can be made to lead to increased profitability.

Leanne Bentley

Leanne Bentley

Operations Director

Click to read Leanne's bio...

Leanne has a 28-year career as a document specialist, trainer and manager in London law firms Ashurst, White & Case, DLA Piper, Boodle Hatfield and Latham & Watkins.  She has worked with her solicitor clients across a broad range of legal practice areas and marketing and has a deep understanding of the demands placed upon them in a highly competitive arena.

Leanne has been responsible for maintaining document standards, developing house styles, managing teams and providing training to document technicians, secretaries and lawyers.  She is a member of the UK Document Excellence Group.

Leanne is responsible for developing the teams of Bluebird PAs, transcriptionists and document specialists.

Julie Hoare

Julie Hoare

Client Liaison Officer

Click to read Julie's bio...

Julie makes sure that good communications run smoothly between our PA team and our clients. 

She has great experience as a PA in top City law firms and has a lot of empathy with our clients.  She makes sure that work is delivered to deadlines.

Work With Us

We are offering an exciting opportunity for skilful legal PAs who want to undertake a new challenge.

Agile working is the core of our business, empowering our PAs to work when and how they choose to suit our clients’ needs. You will be delivering an excellent PA service to our clients from your own home and setting your own regular hours.

We want you to drive your own workload, with the ultimate objective of making our clients your own, building relationships with trust and confidence through your reliability and focus that ensures they receive the best possible service.

As a professional PA, you will have excellent typing and time-management skills, with a positive proactive and “can-do” approach, and be able to organise your day and the workload of your clients without the constraints of an office environment.

You will have advanced and confident communication skills, and be proactive with managing your clients’ deadlines and taking responsibility for the work allocated to you – from start to finish.

Your typing skills will no doubt be speedy and accurate, and you will be proficient with Word Styles and formatting and transcription work.

We want you to progress and develop in our agile working environment, growing with us as we grow, and sharing in our success.

Duties and attributes

Your PA duties will include:

  • Audio transcription of single and multiple voice dictations
  • Copy typing
  • Formatting Word documents and understanding Styles
  • Professional and amiable communication with our clients
  • Word, Powerpoint, Excel, Adobe
  • Strict adherence to all Bluebird policies and procedures

Your personal attributes:

  • A positive, common sense approach
  • Willingness to learn and extend your role outside the job description
  • Excellent ability to communicate clearly and listen effectively
  • Previous legal secretarial/PA experience essential
  • Accuracy and speed in audio/copy typing
  • Ability to remain calm and work well under pressure and in a team

Minimum system requirements:

  • Windows 10
  • Fast broadband speed
  • Transcription foot pedal (we prefer Infinity)
  • Transcription software (we prefer NCH)
  • Adobe Acrobat DC

 

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