Get started with our
We need your decision on which users will be enthusiastic to trial a new service.
We need your templates so that we can format in your style.
You send some tests to check everything works.
Then we are good to go.
How does outsourcing work?
We aim to cause you the least disruption as possible and make change easy for you and your teams. In most cases, set up can take a matter of minutes and we are always available to chat with you about any concerns or offer any help and guidance you need.
Do I need a dictation handset?
There are many available and we have our preferred choices but let’s talk about you before any decisions are made on the best way of working.
What apps are there for smart phones?
How does the work get to you?
Once you hit “send” on your phone, your dictation goes to a server which sends a message directly to our secretarial team to let them know that your work is ready to be typed.
Once the typing is done, the work is uploaded back to the server which then sends you a message letting you know it is ready for you to download.
Can the work be returned to my secretary to review?
What’s the turnaround time?
Most jobs can be completed in that 4-hour timeframe but we usually know straight away if more time may be needed, and we will advise. As a general guide, we work to an industry standard that it takes four times the length of a recording to transcribe a single voice dictation.
This would include large document reformats or recorded meeting notes with multiple speakers.
Can you transcribe interview recordings?
Recordings with more than one voice take a lot longer to transcribe (we estimate eight times the length) and some files may need to be converted. Our charges are £2.50 per recorded minute. You can learn more about Zoom Meeting transcription here.
How is quality guaranteed?
We recruit only experienced legal secretaries and all work is proofed before return. But we aren’t robots and mistakes can happen. We ask for client feedback and have procedures in place to ensure that any errors are not repeated.
How big is your team?
We recruit, train, develop learning and quality assurance processes for the team that you need in your business.
You train us up once and keep a single point of contact updated. That way you outsource your knowledge base too and you never have to worry about scaling up or down with a secretarial resource.
Can you access our systems?
Sometimes it is only possible to provide us with one or two logins which also means that only one or two of our team can work in your system at the same time.
All we need is a tour around your system, and we will provide training for our team.
Get In Touch
020 3409 7040
The Old School, 188 Liscard Road, Wallasey, CH44 5TN.