Get started with our
We need your decision on which users will be enthusiastic to trial a new service.
We need your templates so that we can format in your style.
You send some tests to check everything works.
Then we are good to go.
How does outsourcing work?
We work with your dictation system (we’re compatible with almost all) and discuss with you how you currently route your work and how we can best mirror your working practices.
We aim to cause you the least disruption as possible and make change easy for you and your teams.
Do I need a dictation handset?
If you don’t already have any dictation system or equipment then we recommend a dictation app for smartphones.
There are many available and we have our preferred choices but let’s talk about you before any decisions are made on the best way of working.
What apps are there for smart phones?
There are two apps for smartphones.
NCH Express Dictate has a one-off licence cost and allows you to dictate as long as you like and send directly from your phone to our ScribeManager workflow.
Alternatively, you can use our SpeechWrite 360 app which has a small monthly per-user cost, and sends directly to the SpeechWrite server.
How does the work get to you?
Each of the apps works largely in the same way.
Once you hit “send” on your phone, your dictation goes to a server which sends a message directly to our secretarial team to let them know that your work is ready to be typed.
Once the typing is done, the work is uploaded back to the server which then sends you a message letting you know it is ready for you to download.
Can the work be returned to my secretary to review?
The work is usually returned to the author, but let us know if you would prefer work to be returned to another person in your office, such as your secretary or a designated workflow coordinator.
What’s the turnaround time?
We want to be better than what you’re currently experiencing and for that reason we offer a 1-hour priority turnaround as well as our 4-hour standard.
Most jobs can be completed in that 4-hour timeframe but we usually know straight away if more time may be needed, and we will advise.
This would include large document reformats or recorded meeting notes with multiple speakers.
Can you transcribe interview recordings?
We can transcribe most types of interview recordings, whether recorded by video, on a Police tape or online video conference.
Recordings with more than one voice take a lot longer to transcribe and some files may need to be converted. Our charges are £2.50 per recorded minute.
How is quality guaranteed?
Our team are trained to work as your secretary would work.
We recruit only experienced legal secretaries and all work is proofed before return. But we aren’t robots and mistakes can happen. We ask for client feedback and have procedures in place to ensure that any errors are not repeated.
How big is your team?
And we would ask, “how big is your team?”
We recruit, train, develop learning and quality assurance processes for the team that you need in your business.
You train us up once and keep a single point of contact updated. That way you outsource your knowledge base too and you never have to worry about scaling up or down with a secretarial resource.
Can you access our systems?
We work in a variety of client management systems like Leap, Proclaim and ALB.
Sometimes it is only possible to provide us with one or two logins which also means that only one or two of our team can work in your system at the same time.
All we need is a tour around your system, and we will provide training for our team.
Get In Touch
For further enquiries, to join us for a virtual cuppa and a chat over Zoom or Teams, or to arrange a consultation, please give us a ring or complete the form below.
020 3409 7040
The Old School, 188 Liscard Road, Wallasey, CH44 5TN.